Compensation
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Pay: $20–$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA)
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Mileage reimbursement for approved travel
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Paid training (CareAcademy/HomeWell Learning)
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PTO/holidays for full-time employees (details in interview)
Short Description (for job boards)
Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20–$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred.
Full Description
We’re growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.
What You’ll Do
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Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact → start of care.
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Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
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Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
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Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
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Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
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Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
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Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
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Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
What Success Looks Like (KPIs)
- Conversion rate from inquiry → assessment → start of care
- Time-to-start (speed from first contact to first shift)
- First-30-day client satisfaction/retention
- Schedule stability/continuity; minimal missed visits
- Clean, timely documentation
Qualifications
- 1–2+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
- Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
- Organized and deadline-driven; comfortable juggling multiple cases and calendars.
- Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
- Valid driver’s license and insured vehicle for local visits; ability to pass background screening.
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Bilingual (Spanish or Haitian Creole) is a strong plus.
Schedule & Work Style
Monday–Friday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
